Members can initiate a refund request prior to the start of the event. Once a refund request has been initiated for a meet nomination it will remove the entry from the meet and can only be cancelled by contacting your state administrator. 

It is recommended that you check the Host Club's refund policy as requests may be declined.

1) Login to Swim Central and select the padlock at the top right corner and enter your PIN

NB. If you are an individual not attached to a family group there will be no padlock or pin 

2) Locate the meet, swimmer and event you wish to request a refund for.

3) Select the ‘Entered’ button and you will be taken to the relevant purchase order under Order History

4) Confirm you have the correct purchase order for the event with the details of the purchase order showing on the righthand side screen.

5) Select request refund next to the event that you would like to request a refund for.

6) A pop-up screen will display, input the reason for the request, confirm the details then select ‘Continue’

Please ensure a valid reason for the refund is completed. If not provided your request may be declined

7) The request will be sent to the Host Club for approval. 

8) A ‘Refund Pending’ status will display next to the event.

9) Approved requests may take up to 14 days to be processed and transaction fees will not be included in the final refund amount. 

10) The progress of the refund request will display on the purchase order.

11) Select 'Transaction' to review the date and amount of funds refunded back to your financial institution. 

12) The refund number will be visible with the prefix re_. Please note that any refunded amount(s) may take up to 14 working days to be credited back to the credit card used for the initial purchase.

In the event that your credit card has been updated since the initial purchase, and you have received a refund:

• If the new credit card is from the same provider as the old card, the funds should be directed to the new card.
• If the credit card has been replaced with a new provider, the previous provider may retain the refund or reroute it back to Swim Central. We suggest reaching out to the provider for additional information.