Frequently Asked Questions

• Update My Email Address
  <p>If you wish to change the current email address you use to log into your Swim Central Account, then please login to your account and go to your profile &gt; view profile &gt; Edit Account and follow the steps to change your email.&nbsp;</p>

  Read More
• Update Personal Details
  <p>Swim central allows you to update your contact details, address and gender via profiles &gt; View Profiles</p> <p>However, to update a Profile's First Name, Last Name, and or Date of Birth please contact your State Administrator.</p>

  State Contacts
• Purchased a Product in the Incorrect Name
  <p>If you've purchased a product for the incorrect individual, the solution is to request a refund and then make a new purchase under the correct name. We recommend getting in touch with the club and informing them of the refund request.&nbsp;</p>

  Request a Refund
• Accidentally Set Up a Child as a Parent
  <p>If you have accidentily set up a child/dependant as the primary account holder<br />Please contact support@swimming.org.au and provide the following information</p> <ol> <li>Dependant/Child Full Name</li> <li>Dependant/Child Date of Birth</li> <li>Primary Account Holder Email Address&nbsp;</li> </ol>

  State Contacts
• Purchase a Membership using a Government Voucher
  <p>Government Vouchers from the following states NSW, NT, QLD, SA, TAS, VIC, can be used to pay for all or a portion of a membership.&nbsp;</p>

  Read more
• Trying to Enter a Meet but it Says They Do Not Qualify
  <p>There could be several reasons why a swimmer doesn't qualify:</p> <ol> <li>The event has a qualifying time</li> <li>The event has age restrictions</li> <li>The event has restricted entries to a particular Club or District/Region&nbsp;</li> <li>The swimmer does not have a current membership or &lsquo;Swimmer&rsquo; membership.&nbsp;</li> <li>The event allows converted non-conforming time. <br />That is the swimmer's Short Course time has been converted to a Long Course time&nbsp;by adding 2% <br />OR the swimmer's Long Course time has been converted to a Short Course time by deducting 2%.</li> </ol>

  How to Enter a Meet
• I Want to Transfer to another Club
  <p><span class="NormalTextRun SCXW165690336 BCX0">Members are able to transfer to a new club during the season in Swim Central.&nbsp;</span></p> <p><span class="NormalTextRun SCXW165690336 BCX0">However you cannot transfer if&nbsp;</span></p> <ol> <li>The membership is 30 days from expiring, has expired or expires today</li> <li>A refund has been requested for a Membership</li> <li>Membership is a Trial Type or Second Claim</li> </ol>

  How to Transfer Clubs
• Unable to See Results in Swim Central
  <p>Common Reasons why results may not be displaying&nbsp;</p> <ul> <li>Host Club has not uploaded the results file</li> <li>Results to be verified by the respective state/region</li> <li>Swimmer's Name in the results file did not match the name in Swim Central</li> <li>Duplicate profiles in Swim Central&nbsp;</li> </ul> <p>Please contact your State Administrator for further clarification</p>

  State Contacts
• No Memberships Available to Purchase
  <p>If you are trying to purchase a membership and you receive the following message</p> <p>"This Club does not appear to have any suitable Memberships available for you at this time. Please check back later"</p> <p>This could be due to</p> <p>1. The club has no products currently available to purchase</p> <p>2. The club has not set up any new season membership products</p> <p>Please contact the club or your state adminsitrator for further information</p>

  State Contacts
• Not receiving emails from Swim Central
  <p> If you are having issues recieving emails from Swim Central, your email provider's spam filter may be blocking these emails from being received. Click <b> Read More </b> for more information</p>

  Read More