Frequently Asked Questions

• Update My Email Address
  <p>Members currently do NOT have the ability to updated their own email address in Swim Central.</p> <p>Change of email will need to be updated at State level. Please contact your state administrator and provide the following details</p> <p>1.&nbsp;Parent/Member First Name</p> <p>2.&nbsp;DOB</p> <p>3.&nbsp;Phone Number</p> <p>4.&nbsp;Current Email&nbsp;</p> <p>5.&nbsp;NEW Email&nbsp;</p>

  Visit State Contacts
• Update Personal Details
  <p>Swim central allows you to update your contact details, address and gender via profiles &gt; View Profiles.</p> <p>However, to update your Email, a Profile's First Name, Last Name, and or Date of Birth please contact your State Administrator.</p>

  State Contacts
• Purchase Membership in Wrong Name
  <p>If you have accidentally purchased a membership for the incorrect member. Please contact you State Administrator to have this corrected.</p> <p>Please provide the following details</p> <ol> <li>Name of the member who the membership was incorrectly purchased for</li> <li>Name of member who the membership is to be re-assigned to&nbsp;</li> <li>Date of Birth of the member who the membership is to be re-assigned to</li> <li>Email address of the person who completed the payment</li> </ol>

  How to Purchase a Membership
• Accidentally Set Up a Child as a Parent
  <p>If you have accidentily set up a child/dependant as the primary account holder<br />Please contact your State Administrator and provide the following information</p> <ol> <li>Dependant/Child Full Name</li> <li>Dependant/Child Date opf Birth</li> <li>Primary Account Holder Email Address&nbsp;</li> </ol>

  State Contacts
• Purchase a Membership using a Government Voucher
  <p>Government Vouchers from the following states NSW, NT, QLD, SA can be used to pay for all or a portion of a membership.&nbsp;</p>

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• Trying to Enter a Meet but it Says They Do Not Qualify
  <p>There could be several reasons why a swimmer doesn't qulaify:</p> <ol> <li>The event has a qualifying time</li> <li>The event has age restrictions</li> <li>The event has restricted entries to a particular Club or District/Region&nbsp;</li> <li>The swimmer does not have a current membership or &lsquo;Swimmer&rsquo; membership.&nbsp;</li> <li>The event allows converted non-conforming time. <br />That is the swimmer's Short Course time has been converted to a Long Course time&nbsp;by adding 2% <br />OR the swimmer's Long Course time has been converted to a Short Course by deducting 2%.</li> </ol>

  How to Enter a Meet
• I Want to Transfer to another Club
  <p><span class="NormalTextRun SCXW165690336 BCX0">Members are able to transfer to a new club during the season in Swim Central.&nbsp;</span></p> <p><span class="NormalTextRun SCXW165690336 BCX0">However the Transfer button will not be enabled if&nbsp;</span></p> <ol> <li>The membership is 30 days from expiring, has expired or expires today</li> <li>A refund has been requested for a Membership</li> <li>Membership is a Trial Type or Second Claim</li> </ol>

  How to Transfer Clubs
• Unable to See Results in Swim Central
  <p>Common Reasons why results may not be displaying&nbsp;</p> <ul> <li>Host Club has not uploaded the results file</li> <li>Results to be verified by the respective state/region</li> <li>Swimmer's Name in the results file did not match the name in Swim Central</li> <li>Duplicate profiles in Swim Central&nbsp;</li> </ul> <p>Please contact your State Administrator for further clarification</p>

  State Contacts