To join a club or organisation, you will need to purchase a membership through Swim Central.

Before you start: If you are purchasing a membership for someone in your Family Group, make sure you select the correct person before adding the membership to your cart.

1. Log in to Swim Central

Log in to your Swim Central account.

If you are part of a Family Group, select the padlock icon at the top of the page and enter your PIN if prompted.

Note: If you are an individual account holder and are not part of a Family Group, you will not see the padlock or be asked for a PIN.

2. Go to Memberships

From the menu, select Store > Memberships

3. Find your club or organisation

Search using the:

• Club or organisation name
• Suburb
• Postcode

Select the club or organisation you want to purchase the membership from.

4. Select who the membership is for

Choose the person you are purchasing the membership for.

If you have multiple people in your Family Group, check that you have selected the correct person before continuing.

5. Choose a membership

Swim Central will display the memberships available for the selected person.

Review the membership information and select the membership you want to purchase.

Select Add to Cart for [Member Name].

Important: Membership age requirements

Some memberships are only available to people within a particular age range.

The membership displayed is based on the person's age on the membership start date, which may be different from their age today.

Example:
A swimmer is currently 9 years old but was 8 on the membership start date. If the membership is based on age at the start date, the 8 & Under membership may be the membership displayed.

Can't find the membership you're looking for?

If the membership you expect to see is not displayed, check the following:

• Make sure you have selected the correct person.
• Check whether the membership has an age requirement.
• Remember that age is calculated using the membership start date rather than today's date.
• The membership may not yet be available for purchase.
• The club or organisation may not currently have a membership product available in Swim Central.
• If you are unsure which membership to purchase, contact the club or organisation before completing your purchase.

6. Add memberships for other family members

If you need to purchase memberships for other members of your Family Group:

1. Select the next person.
2. Find their membership.
3. Select Add to Cart.

Repeat this process for each person.

Important: Parent or Guardian Memberships

In some States, a Parent, Guardian or Group Principal must also hold an active membership with the same Club or State Association as their dependant.

If this requirement applies and the Parent, Guardian or Group Principal does not hold an active membership, the dependant's membership may be suspended.

If you are unsure whether this applies to you, check with your Club or State Association before completing your purchase.

7. Complete any document requirements

Some memberships may require a document to be uploaded.

If a document is required, follow the instructions here

8. Review your shopping cart

Once you have added all memberships, select the Shopping Cart icon at the top of the page.

Before proceeding, check:

• The correct person is listed against each membership.
• The correct membership has been selected.
• The membership dates and details are correct.

9. Complete checkout

At checkout:

1. Review your purchase.
2. Enter the cardholder's name
3. Enter payment details where required.
4. Read and accept the Terms and Conditions.
5. Select Buy Now to complete the purchase.

If you are using a government voucher, please refer to the How to Purchase a Membership Using a Government Voucher guide for assistance.

10. Purchase confirmation

Once your purchase has been completed, you will see a Thank you for your purchase confirmation screen.

A confirmation email will also be sent to the email address registered to your Swim Central account.

Membership not active yet?

Some memberships have a future start date.

If your membership has not reached its start date, you may not yet be able to:

• Set it as your Primary Membership.
• Use it to nominate for an event.

For example, if your membership starts on 1st October, it will not become active until 1st October.

Need more help?

If you are unsure which membership you should purchase, please contact your club or organisation first.

Need more help? Contact the Swim Central Support team at support@swimming.org.au and they’ll be happy to assist.