STEP 1. LOGIN & SELECT YOUR CLUB
Login to Swim Central, if you are the Head of a family group buying a membership for a child/dependant, select the padlock at the top right corner and enter your ‘PIN’.
From the menu options select Store, Select Memberships
Your current club membership products should automatically display
STEP 2. PURCHASE THE NEW MEMBERSHIP PRODUCT
Select the correct member from the Family List
select the ‘NEW Membership Product’
Select ‘Add to Cart’
Select Checkout or Shopping Cart
Verify the contents of your trolley
Enter credit card details, Agree with Terms and Conditions
Select ‘Buy Now’
NB If your membership requires a document upload, please see here for details.
STEP 3. SET PRIMARY MEMBERSHIP
On the screen ‘Thank you for your purchase’ select
‘Set as Primary Membership’ then ‘confirm’
STEP 4. COMPLETE THE TRANSFER
Proceed to the member’s ‘Profile’ and select ‘View Profile’
Select the OLD membership
The old membership details with a ‘Transfer Button’ will display
Select Transfer. If this button is not visible, please contact your state administrator.
A list of transfer options will appear. Select the NEW membership product.
A ‘Request Transfer’ pop-up message will display, confirming that you are transferring from the OLD Membership to the NEW membership. Please read this message carefully to ensure it is the correct transfer.
If this is not displaying correctly please stop and contact your state admin for further assistance .
Your new membership should now be displayed with a green tick
A refund of the original recreational swimmer membership will happen automatically within Swim Central and should be received within 10 days (depending on your bank’s processing time).