Please see the information below on what to do when meet entries close
1. Viewing Attendees & Exporting Entries
You can view and export a list of attendees at any point
- From the the Event Dashboard.
- Select the 'Total Attendees' tile
- You will be taken to 'Extra Information' Tab and a list of Attendees will display for your meet
- From the accordion you can see an individuals nominations and the status.
Nom Successful: Nominations are successful
Relay Only: Participant is competing in a relay only
Visitor: Participant is outside of your Home Pinnacle
Entry Fee: Participant has requested a refund for one/all of their nominations
Entry Membership: Participant's membership has been refunded/force expired or suspended
Payment Received: Payment has been successful
Approval Pending: Approval of a document is required in order for nomination to be successful
- Select 'Attendees Report' to be emailed an excel report
- After your meet closes, to obtain the entries (Meet Manager .hy3 nominations file) select the 'HY3 Entries button from the top left corner of the Event Home screen.
- The export process can take some time, so there may be a delay
- You will receive an e-mail from Swim Central once the HY3 nominations file has completed processing.
- Please DO NOT click this button multiple times as it will create a request each time, causing a large backlog of requests for all who are using the system. If you do not receive the entry file within 4 - 6 hours please contact support at Support@swimming.org.au
2. Distribution of Entry Lists/Results
Swim Central has the capability to make a document accessible to all clubs that have associated themselves to your meet, as well as swimmers attending your meet. For example, this feature could be used to:
- Provide the entry list to all clubs and members after entries close
- Provide the timeline to all clubs and members after entries close
- Provide the program of events to all clubs and members after entries close
- Provide the swimmers results file after the meet has occurred
- Provide the Team Manager Results file for other clubs to download
To provide a document,
- Select Extra Information Tab
- Select 'Documents'
- Select Add Document
- Upload your document
- Tick 'Visible to Attendees' on ONLY if the document is to be visible to swimmers
- Swimmers will have access to the documents from the Event's Details Tab.
3. Events Dashboard Status Definitions
Pending Approval: Your meet is yet to be approved by your ancestor
Approved: Your meet has met the requirements and is approved by your ancestor
Pending Verification: Your meet results are yet to be approved by your ancestor
Verified: Your meet results have been uploaded and verified by your ancestor
Rejected: Your meet has not met the requirements and has been rejected by your ancestor
Draft: Event is yet to be published to Swim Central and is still able to be edited
Hidden: Meet is hidden from the calendar - 'Show in Catalogue' unticked
4. Event Attendees Status Definitions
Red 'Entry Fee' status:
- Payment about to be refunded, pending refund approval,
- Incomplete purchase order from the member side.
Red 'Entry membership' status:
- Refund request submitted for the membership
- Membership has been refunded after nominations completed
- Membership has been force expired/suspended
5. Event Ticket Status Definitions
Required: Ticket required to enter the meet upon nomination
Unreleased: Ticket not published to the member view or store
Released: Ticket published to the Store and available for purchase
Withdrawn: Ticket taken off the member view and not available for purchase
You can track the sales of your products/tickets by going to Event > Extra Information tab and open the Products accordion.
To view a list of participants details and the products/tickets including the quantity purchased,
select 'Evt Product Report' from the products accordion and the report will be emailed.
6. Uploading Results
After your meet has run, upload your results into Swim Central.
NB. The Results dropdown menu will not enable until 11.59pm on the last day of the meet
- From the Event Dash screen
- Select Results > Import Results
- Locate the 'Meet Results' file you exported and saved from meet manager
- Select 'Next' and then 'Queue'
- This results file will be added to a queue ready to be imported into Swim Central.
- The import process can take some time, so there may be a delay before results information will become available for public viewing.
- You will receive an e-mail from Swim Central once this file has completed processing.
After results have been uploaded, they need to be verified by your State.
If required by your state, please ensure that results (both the Meet Manager Backup file and the TM Results file) as well as any other documentation are emailed directly to your State, as soon as possible after your meet has run, as verification won’t occur until the results have been received.
7. Check for Unmatched Results
To view your results import summary
- From the Event Dash Screen
- Select Import Summary from the Results dropdown list
- Confirm you have no unmatched results.
Unmatched results usually occur for three reasons:
- Incorrect DOB in either meet manager or swim central
- Different spelling of a name between meet manager and swim central
- Duplicate profile in Swim Central
- No profile match
It is up to the meet host to contact the club concerned and ascertain the correct information and rectify the meet file or have the parent update their swimmers’ personal details in Swim Central.
Once you have the meet file correct you can reupload the meet results but they will need to be reapproved and verified - Please contact your administrator to advise.