Clubs are able to approve or decline refund requests that have come through from members or meet attendees. Please note for Membership refunds, a reason for the refund will need to be provided to your State Administrator before they can approve the State component to complete the full refund process.

1) Login to Swim Central > Select Administration > Enter your Family Pin if required.

2) Upon landing on your club dashboard, a notification on the right hand panel will display saying
'There is # purchase refund requiring assessment'

3) Select the notification which will take you to the Finance dashboard and a list of refunds that are requiring approval.
4) Select the approval you wish to action, and open the accordion, 

Membership Refund Request:

• Confirm a reason for the request has been completed as this will be displayed for the State administrator too. 
  If no reason has been provided you will need to follow up with the account holder as a reason will need to be provided to the State Administrator before they can approve the State component to complete the full refund
• Click on the Green 'Approve' icon to approve
• A pop up a screen will display asking how much to refund back. You will be presented with 2 options 
• You can choose to refund the whole membership amount or a partial amount. The partial amount is calculated based on how many months of the membership have already been used.
• If you select 'Decline' the requestor will be unable to make another request for the same line item again and 'Decline' will display on the purchase order.

Event Refund Requests:

• Confirm a reason for the request has been completed
• Click on the Green 'Approve' icon to approve
• A pop up screen will display confirming the full amount to be refunded. 
• If you select 'Decline' the requestor will be unable to make another request for the same line item again and 'Decline' will display on the purchase order.