Some email providers have sensitive spam filters, which may cause emails sent by Swim Central to either be moved your Spam/Junk folder, or not to be received at all.

Here are some tips if you are not receiving emails from Swim Central: 

- Check the email has not ended up in a Junk/Spam folder

- Ensure noreply@mail.swimcentral.swimming.org.au is saved as a Safe Sender for your email account

- If your email address is hosted by your workplace, check with IT that any other spam filtering software is not blocking emails from Swim Central

- If the above does not work, consider using an alternative email address to log into Swim Central with. To update your email address in Swim Central click here