The Gateway Dashboard page contains information about payments flowing in and out of the club account. The dashboard feeds off financial information from the payment gateway Stripe, and also contains your pay-out reports. 

Follow the steps below to access the Gateway Dashboard:

1) Login to Swim Central > Select Administration > Enter your Family Pin if required.

2) Select Finance > select Gateway Dashboard or Select Reporting > select Gateway Dashboard

Connect Account Balance - Holding account within Stripe before funds are paid out to club bank account. If you are set up for daily pay-outs your funds will be held for approx. 2 days before paying out. If on Weekly/Monthly pay-outs this will be held until the next pay-out (after the 2 day window). 
NB: If you wish to adjust the frequency of payments made to you from Swim Central, please contact support@swimming.org.au

The 'Available Balance' indicates the amount of funds that have been cleared and sitting your Connect Account, while the 'Pending Balance' reflects the amount that is in transit to the Connect Account and may not have been cleared yet.

Transfer Pending Pay-out - Money due to be paid out to club bank account. Clicking on the blue cart symbol will take you directly to the purchase order.

Connect Account balances can also fall into a Negative amount if you have refunded a meet or memberships. This indicates money is to come out of the club bank account to refund back to members.

Transfers Pending Reversal - Indicates money from club bank account is to be debited to pay-out refunds for members. Clicking on the blue cart symbol will take you directly to the purchase order that is requiring a refund.

Pay-outs Summary - This is where all the clubs pay-outs are housed, including amount deposited, date, pay-out ID and access to the reports

Example- receiving weekly payouts on a Monday

- The 'Available balance" will clear on the Monday morning, ready to be paid out to the clubs bank account

- Entitlements to your club will keep accumulating in the Connect account during the week

- Entitlements will pay out again the following Monday

NOTE: If entitlements are pending to the Connect Account on or after the Friday before the Monday payout, these entitlements will be paid to the bank account the Monday week after