For clubs to be able to execute financial transactions through Swim Central, they will need to have up to date banking details listed and an authorised Stripe Connect Account. Stripe is a financial management software used within Swim Central. Each club has been setup with a Stripe Connect Account within Swim Central and this account is like a bank account with similar requirements, including the need for certain identification (ID) to be provided and verified by the system prior to the payment of funds. 

This guide is designed to help Club Administrators update bank details and Stripe Connect Account
details in Swim Central.

1. Login to Swim Central > Select Administration > Enter your Family Pin if required.

2. From the club dashboard, select 'Club Information'

3. Click on Club Details tab and select edit to update general details.

4. Here you can update

• Entity Name – Name of the Club (please don’t edit this without consultation with your state)
• Website – URL of the Club website
• Entity Contact Email – Email of the best point of contact for your club
• Entity Contact Name - Name of the best point of contact for your club
• Entity Contact Phone – Phone number of the best point of contact for your club
• ABN* - 11-digit Australian Business Number registered for the Club with the Australian Business Registry (ABR). To update your ABN please contact support directly at Support@swimming.org.au
• Street Address – Physical location of the Club
• Postal Address – Mailing address of the Club

5. Navigate to 'Finances' 

6. Within the Finances section you can update your account details for your club. 

• Account Name – Name of the Club on the bank account
• BSB Number – Six-digit number to identify bank/branch
• Account Number – Bank account number for the Club 
• Registered for GST – Tick only if your Club is registered for GST
• Debit Negative Balances - Tick this box to allow Stripe to automatically withdraw funds from your club’s connect account if your Swim Central balance goes into the negative.
  (For example: when processing refunds after event/season income has stopped.)
• Account Contact Email – Email for the person named as the Stripe Account Contact
• Account Contact First Name – First name for the Stripe Account Contact (must match their profile and ID documents in Swim Central)
• Account Contact Last Name – Last name for the Stripe Account Contact (must match their profile and ID documents in Swim Central)
• Account Contact DOB – Date of Birth for the Stripe Account Contact (The date of birth must match their profile and ID documents in Swim Central)

Please note, a Stripe Account Contact is required to authorise a Stripe Connect Account to transact money through Swim Central. Anyone Club Administrator in Swim Central for your club can be the Stripe Account Contact.

Uploading Identity Documents 

Some clubs may need to upload identity documents due to the Account Contact changing. Only the Account Contact can complete this process from their own Swim Central account as this step cannot be completed by someone impersonating the Account Contact.

7. The Account Contact must first upload their identification documents to their personal account. Please refer to our guide for assistance

8. Once completed, under Account Contact, use the drop-down menus to select either Passport or Front of Driver’s License/Identity Card  

9. Use the drop-down menus to select Back of Driver’s License/Identity Card for Identity Document 2 field

Important: The Date of birth and name on the ID documents must match the Account Contact Full Name and DOB in Swim Central

10. Click Save

12. Stripe will begin the verification process of the identity documents, which can take up to 24 hours. If there is an issue, Stripe will notify the club via Swim Central with an “Entity Account Warning” on the Entity Home Page. For assistance please contact support@swimming.org.au for further assistance