Members will only be able to initiate a refund request on products that have been setup to allow refunds. It is recommended that you check the Entities refund policy as requests may be declined.
If the product contains higher entity components, (e.g. is a membership not a meet nomination) it will also require the higher entity to consider the refund request independently, and complete the approval process if granted.
Login to Swim Central and from your family dashboard select the padlock at the top right corner and enter your PIN
From your dashboard, select the 'Order History' link
You will see a comprehensive list of all purchases. You have the option to filter the list by the date range or purchase status (All, Payment Pending, Approval Pending, Completed)
Select the purchase order and the details of the purchase order will show on the righthand side screen.
Select the refund icon next to the product that you would like to request a refund for.
This request will then be sent to the Club that you purchased the product from for approval. Please refer to
The icons next to the line item in the invoice will display the progress of the refund request.
The question icon means the refund is pending. The refund request has been sent to the Club that sold the product to you and is awaiting approval.
The green tick icon means the refund has been approved by the selling Club and is awaiting refund transaction processing.
The green dollar icon means the refund has been processed and the money will be returned onto the card the purchase was made with.
This red x icon means the refund has been declined.