Sometimes payments end up pending due to system glitches or a delay in completing the transaction in that items were put in a trolley, but payment was not processed. This help guide is for Individual or Parent/ Account Holders to action payments stalled at the pending stage in Swim Central. 

STEP 1.

OPTION 1. Individual member not attached to a family group

Login to Swim Central and select the dashboard alert 'Some Purchases are awaiting payment'.  

OPTION 2. If you are the Head of a family group.  

Login to Swim Central and select the padlock at the top right corner and enter your Family PIN.

Select the dashboard alert 'Some Purchases are awaiting payment'.  

STEP 2.

From the Order History screen filter your purchases list to see any Payment Pending items.

Select the purchase that is pending on the left and the details will display on the right.

The details displayed will inform you of the purchase that is still awaiting payment completion (membership purchase, entry fees for a meet, etc). 

STEP 3.

Select Make Payment and proceed with entering card details and confirming the purchase or

Cancel Order to remove those items from ‘Pending’ status. 

Reasons why payments may go into Pending Payment (or return a error message)

- Your credit card may have insufficient funds, or your card provider may have blocked the payment 

- The credit card details input at the checkout may have been incorrect

- The product may not be available for purchase