Sometimes payments may remain in a pending state due to system interruptions or incomplete transactions. This guide provides step-by-step instructions for individuals or parent/account holders to resolve or cancel payments in Swim Central.

1. Login to Swim Central and navigate to your 'Order History'

2. Use the filter to display Payment Pending items.

3. Select the relevant pending order from the list on the left.

4. The order details will appear on the right-hand side, indicating which item (e.g., membership, event entry, product) is still awaiting payment.

5. You now have two options:

• To complete the payment, click 'Make Payment', enter your card details, and confirm the purchase.

• To cancel the purchase, click 'Cancel Order'. This will remove the item(s) from your pending list and the order will no longer be active.

Note: Cancelled orders will not be charged and products listed in the order can be repurchased later if still available in the store.

Common Reasons for Pending or Failed Payments

• Insufficient funds on the card.

• Transaction declined by your bank or card provider.

• Incorrect credit card details entered at checkout.

• The product has been retired or removed from the store and is no longer available for purchase.