Sometimes payments end up pending due to system glitches or a delay in completing the transaction in that items were put in a trolley, but payment was not processed. This help guide is for Individual or Parent/ Account Holders to action payments stalled at the pending stage in Swim Central.
OPTION 1. Individual member not attached to a family group
Login to Swim Central and select ‘profiles’ then ‘Order History’.
OPTION 2. If you are the Head of a family group.
Login to Swim Central and select the padlock at the top right corner and enter your Family PIN. Select ‘profiles’ then ‘Order History’
Filter your purchases list to see any Payment Pending items. Select the purchase that is pending on the left and the details will display on the right.
The details displayed will inform you of the purchase that is still awaiting payment completion (membership purchase, entry fees for a meet, etc).
From this screen, select Make Payment and proceed with entering card details and confirming the purchase or Cancel the transaction to remove those items from ‘Pending’ status.