Government vouchers can pay for all or a portion of the purchase.  Where there is still a balance remaining, members will need to pay with a credit card.  **Where the voucher covers the entire purchase and there is a NIL balance, a member will still need to enter a credit card and accept the Terms and Conditions for the purchase.  No charges will process to the card but the system will complete the transaction of assigning the membership and voucher redemption to the correct person.   

Once a member has redeemed a voucher towards a purchase of a membership with your club, you can view and manage the status of the voucher claim in Swim Central:

1) Login to Swim Central > Select Administration > Enter your Family Pin if required.

2) From your club's dashboard select Finance/Products > Vouchers > Vouchers tab. You will see a list of vouchers applied for product purchases with your club/organisation that require actioning. 

3) The list is filterable on date or voucher status and you can search by participant or voucher code.

4) Voucher status icons definitions are as follows:

	Voucher Unused: Voucher code entered but transaction not complete.
	Pending Document Approval: Voucher code entered; Document requirement for product needs to be approved. For NSW, once the document has been approved the club administrator needs to select 'Redeem' on the voucher. This sends the request to Service NSW.
	Voucher Consumed: Voucher code entered and transaction complete
	Voucher Refunded: Refund has been requested for the voucher and funds have been returned to the club - Funds to be returned to the government
	Pending Debit Approval: Club needs to approve for Stripe to debit the club’s account (Stripe is yet to retrieve funds from club account)
	Account Debited: Stripe has retrieved funds and redistribution is pending. 2 - 3 days for funds to arrive
	Debit Reversed: Stripe has retrieved funds from all other components and returned funds to the club.
	Manual Redemption: Club needs to manually claim their funds from their Government
	Pending Redemption: Club has yet to claim their funds from their Government
	Voucher Redeemed: Club has claimed funds from the Government and a Reference number has been recorded

5) To export a full list of vouchers for filtering and sorting you can export the Vouchers Report by clicking the button at the top right of the Voucher Status tab. Swim Central will email you a copy of the current version of the vouchers list. 

NSW ONLY - Automatic (API) Voucher Tracking

The Active Kids voucher itself is official at the time of purchase, meaning the club should automatically receive the $100 from Service NSW within 3 business days once this has been redeemed. A Reference number will generate automatically in the 'Reference" field by the Service NSW API. Funds will be sent from NSW Govt to Club Bank account approx 3 days after reference number is generated

6) Select the individual voucher and the voucher details will display below.

7) Voucher Redeemed status tag indicates the voucher has been redeemed from Service NSW and a Redemption Reference Number will be listed under voucher progress. 

8) Select Edit to input the date the funds were received from Service NSW to club/organisation account and then 'Update Details'. This is an optional step

9) Select 'Approve Debit'
This authorises Stripe to deduct the funds, including SAL, State, Area and Club components from your club’s bank account.

10) Within 24 to 48 hours the funds will be withdrawn and a clearance date will be shown under Voucher Progress. A TR code will show under “Voucher Transactions”
The club component is deposited back into the account at a later date.
This depends on your club's pay-out frequency. 

Manual Voucher Tracking

11) Select the voucher and the details tab will display below.

12) Select Edit and enter a Reference Number -Optional 

13) Enter the date the voucher funds were received - Optional

14) Update Details

15) Select 'Approve Debit'

This authorises Stripe to deduct the funds, including SAL, State, Region and Club components from your club’s bank account.

16) Within 24 to 48 hours the funds will be withdrawn and a clearance date will be shown under Voucher Progress. A TR code will show under “Voucher Transactions”
The club component is deposited back into the account at a later date.
This depends on your club's pay-out frequency. 

NSW Government Voucher with Document Requirements 

Once a member has redeemed a voucher towards a purchase of a membership, uploaded the document required to purchase the membership with your club, you can view and manage the status of these by following the below steps

17) Once the document has been verified the voucher consumed status tag will display.

18) Select the voucher and the details tab will display below.

19) Select 'Redeem' and a request is sent to Services NSW. 
A Reference number will generate automatically in the 'Reference" field by the Service NSW API. Funds will be sent from NSW Govt to Club Bank account approx 3 days after reference number is generated

20) Select 'Edit' and enter the date the voucher funds were received then 'Update Details'- Optional

21) Select 'Approve Debit'

This authorises Stripe to deduct the funds, including SAL, State, Region and Club components from your club’s bank account.

22) Within 24 to 48 hours the funds will be withdrawn and a clearance date will be shown under Voucher Progress. A TR code will show under “Voucher Transactions”
The club component is deposited back into the account at a later date.
This depends on your club's pay-out frequency.